Privacy Policy

1. Introduction

Welcome to Auki Productions ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including smart event solutions, corporate branding, professional printing, office supplies, and facility support services.

By engaging our services or accessing our website at auki.co.tz, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us when using our services:

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery

  To process your orders, deliver products, manage events, and provide customer support.

• Communication

  To send you updates about your orders, respond to inquiries, and provide important service notifications.

• Improvement

  To analyze usage patterns and improve our services, website, and customer experience.

• Legal Compliance

  To comply with applicable laws, regulations, and legal processes.

4. Information Sharing & Disclosure

We may share your information only in the following circumstances:

• With service providers who assist in our operations (printing partners, delivery services) under strict confidentiality agreements
• When required by law or in response to legal processes
• To protect our rights, privacy, safety, or property
• In connection with a business transfer or merger (with prior notice)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

6. Your Rights & Choices

You have the following rights regarding your personal information:

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Project-related data (such as event guest lists) is retained for 12 months after project completion unless you request earlier deletion.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.